Terms of Service

Last updated: 30th December, 2025.

Please read these terms of service carefully before using Our Service.

1 - Interpretation and Definitions

1.1 - Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

1.2 - Definitions

For the purposes of these Terms of Service:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
  • Application means the software program provided by the Company or Operator downloaded by You on any electronic device, named Dinkum Collective.
  • Buyer refers to users of the Service who are placing Orders for Goods.
  • Country refers to operation and registration of businesses and users within Australia.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Dinkum Collective.
  • Content refers to content such as text, images, or other information that can be posted, uploaded, linked to, or otherwise made available by You, regardless of the form of that content.
  • Device means any device that can access the Service such as a computer, a cell phone, or a digital tablet.
  • Feedback means feedback, innovations, or suggestions sent by You regarding the attributes, performance, or features of our Service.
  • Good refers to the items or services offered for sale, rental, auction, contact, or any other means of trading on the Service.
  • Operator (referred to as either "the Operator", "We", "Us" or "Our" in this Agreement) refers to Dinkum Collective.
  • Order means a request by You to purchase or trade by any means Goods on the Application or Website.
  • Seller refers to users of the Service who are listing Goods and making them available for trade by any means.
  • Service refers to the Application or the Website or both.
  • Terms of Service (also referred to as "Terms") mean these Terms of Service that form the entire agreement between You and the Company or Operator regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available by the Service.
  • Website refers to Dinkum Collective, accessible from https://dinkumcollective1-54caug.mysharetribe-test.com/.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2 - Contact Us

If you have any questions about these Terms of Service, You can contact us:

3 - Acknowledgment

These are the Terms of Service governing the use of this Service and the agreement that operates between You and the Company or Operator. These Terms of Service set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned upon Your acceptance of and compliance with these Terms of Service. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms of Service. If You disagree with any part of these Terms of Service then You may not access the Service.

You represent that you are over the age of majority according to the laws of your country or the Country, whichever is higher. The Company or Operator does not permit those under that age to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company or Operator. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

4 - Governing Law

These Terms and Your use of the Service are governed by the laws of Australia, excluding its conflicts of law rules. By using the Application or Website, You agree to submit to the exclusive jurisdiction of the courts in Australia for any disputes arising from these Terms or the Service.

4.1 - Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force, and effect.

4.2 - Waiver

Except as expressly stated, failure to exercise a right or enforce a provision under these Terms does not constitute a waiver of that right or provision in the future.

5 - User Accounts

5.1 - Account Creation

When You create an account with Us, You must provide information that is accurate, complete, and up-to-date at all times. Providing false or misleading information may result in immediate termination of Your account. You may not use a username that:

  • belongs to another person or entity,
  • infringes on the rights of others, including trademarks, or
  • is offensive, vulgar, or obscene.

5.2 - Eligibility

The Service is only available to individuals and businesses located in Australia. By creating an account, You confirm that You reside in Australia and comply with Australian laws.

Accounts found to be registered by users outside of Australia may be suspended or terminated without notice, and any Orders may be canceled.

5.3 - Account Information

You may be asked to provide information including, but not limited to:

  • Your name, email, phone number, and address
  • Bank account or payment information (for selling or purchasing)
  • Identity verification documents Providing this information is necessary to comply with identity verification and payment requirements.

For information on how Your personal data is stored, used, and deleted, please refer to our Privacy Policy.

5.4 - Account Review

Unless part of a feature of the Service, We do not perform background checks or endorse any users. We do not accept any responsibility for the reliability, accuracy, and completeness of any information provided by users.

5.5 - Account Password

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

5.6 - Account Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms of Service. Upon termination, Your right to use the Service will cease immediately.

If You wish to terminate Your Account, You may simply discontinue using the Service or delete Your Account from the Service, or contact Us for help.

6 - Content

6.1 - Your Right to Post Content

Our Service allows You to post Content. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post, or display on or through the Service and You are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available to other users of the Service, who may also use Your Content subject to these Terms.

You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

6.2 - Content Restrictions

The Company or Company or Operator is not responsible for the content of the Service's users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under your account, whether done so by You or any third person using Your account.

You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene, or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:

  • Unlawful or promoting unlawful activity.
  • Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
  • Spam, machine, or randomly–generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
  • Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
  • Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity, or other rights.
  • Impersonating any person or entity including the Company or Operator and its employees or representatives.
  • Violating the privacy of any third person.
  • False information and features.

The Company or Operator reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with these Terms, refuse or remove this Content. The Company or Operator further reserves the right to make formatting and edits and change the manner of any Content. The Company or Operator can also limit or revoke the use of the Service if You post such objectionable Content. As the Company or Operator cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service You may be exposed to content that You may find offensive, indecent, incorrect, or objectionable, and You agree that under no circumstances will the Company or Operator be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.

6.3 - Content Backups

Although regular backups of Content are performed, the Company or Operator does not guarantee there will be no loss or corruption of data.

Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.

The Company or Operator will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that the Company or Operator has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.

You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.

6.4 - Intellectual Property of Others and Copyright Infringement

We respect the intellectual property and copyrights of others. You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person.

If You are a copyright owner or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement under Australian Law that is taking place through the Service, You must submit Your notice in writing to the attention of our copyright agent via email (see 2 - Contact Us) and include in Your notice the following information related to the alleged infringement:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest.
  • A description of the copyrighted work that You claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
  • Identification of the URL or other specific location on the Service where the material that You claim is infringing is located.
  • Your address, telephone number, and email address.
  • A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  • A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.

Upon receipt of a notification, the Company or Operator will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Service.

6.5 - Product Guidelines

As a Seller on the Service, You agree to list only lawful, safe, and accurately described products. All products must comply with applicable laws and regulations and must not violate the rights of any third party. Sellers are responsible for ensuring that their products are suitable for sale and safe for use.

Certain products are strictly prohibited. You may not list illegal, stolen, unsafe, recalled, or counterfeit items. Listings must not infringe on any intellectual property rights or contain material that promotes hate, discrimination, or violence. The sale of any food or drink, including packaged, shelf-stable items, is strictly prohibited. The Company reserves the right to remove, refuse, or edit any product listing that it deems inappropriate or in violation of these guidelines.

Products must be accurately described, including details such as condition, size, quantity, and materials. Images and descriptions must be clear, honest, and not misleading. Sellers are responsible for the quality, safety, and authenticity of the products they list and for resolving any product-related issues with Buyers in good faith.

Repeated violations of these guidelines may result in temporary or permanent suspension of Seller accounts. By listing products on the Service, You acknowledge and accept that the Company may take action at its discretion to enforce these Product Guidelines.

7 - Orders of Goods

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

7.1 - Position of the Service in Orders

Our role is one of a facilitator between You and the Sellers, using the Service. We are, therefore, a third party in Orders, which limits Our liabilities in any disputes between You and the Sellers.

We are not a party to any agreement You have with the Sellers. all disputes are subject to Australian consumer law and marketplace policies. Any agreement You enter with the Sellers does not form a part of any agreement We have with you.

7.2 - Your Information as Buyer

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information. By placing an Order, You acknowledge and consent to Your personal information, including shipping and billing details, being shared with the Seller and third-party payment processors to fulfill the Order, in accordance with Our Privacy Policy. You represent and warrant that all information provided, including billing and shipping addresses, is accurate, complete, and within Australia.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct, and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

7.3 - Availability, Errors, and Inaccuracies

We and Sellers are constantly updating Our offerings of Goods on the Service. The Goods available on the Service may be mispriced, described inaccurately, or unavailable, and Sellers and We may experience delays in updating information regarding the Goods on the Service and in Our advertising on other websites.

We and Sellers cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

7.4 - Prices Policy

The Company or Operator and Seller reserve the right to revise their prices at any time prior to accepting an Order. Prices may include GST where required by Australian law.

The prices quoted may be revised by the Company or Operator subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, increased shipping charges, and any other matter beyond the control of the Company or Operator or the Seller. In that event, You will have the right to cancel Your Order.

7.5 - Payments

Payment can be made through various payment methods we have available. We rely on Au-compliant payment processing gateways that have their own terms of service and their own limitations.

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

7.6 - Service Fees

We may charge You some fees (and applicable Taxes) for the right to use the Service. More information about when service fees apply and how they are calculated is displayed during your Order. All fees are in AUD and may include GST. We reserve the right to change the service fees at any time.

7.7 - Order Modification

You and the Sellers are responsible for any Order modifications you agree to make via the Service and agree to pay any additional amounts, fees, or taxes associated with any Order modification. Order modifications must comply with Australian law and marketplace rules.

7.8 - Order Cancellation

7.8.1 - Our Order Cancellation Rights

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

  • Goods availability
  • Errors in the description or prices for Goods
  • Errors in Your Order
  • Mistakes from the Seller

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction or trade is suspected.

7.8.2 - Order Cancellation by Buyers

If You, as a Buyer, cancel an Order for change-of-mind reasons, the amount You paid (including Service fees) is not refunded unless required by Australian law.

If something outside Your control requires You to cancel an Order, or if You think your Order should be refunded, contact Us.

Refunds are processed under Australian Consumer Law when applicable

7.8.3 - Order Cancellation by Sellers

If You, as a Seller, cancel an Order, or an Order is automatically cancelled due to Seller inaction, the amount paid by the Buyer (including Service fees) will be refunded to the Buyer and will not be transferred to You.

If circumstances beyond your control require you to cancel an Order, or if you believe an Order should be refunded, contact Us.

To ensure a reliable marketplace for Buyers, repeated cancellations by Sellers are monitored:

  • 1–2 cancellations within a 30-day period will trigger a warning notification.
  • 3 cancellations within a 30-day period may result in temporary suspension of your ability to list new products.
  • 4-5 cancellations within a 3-month period may lead to a review of your account and potential removal from the platform.

By using the Service, You acknowledge that repeated cancellations—whether manual or automatic—may impact your ability to sell, and agree to comply with these guidelines.

7.9 - Refunds

All refunds are provided in accordance with Australian Consumer Law. If an Order has not yet been shipped, Buyers are guaranteed a full refund upon request. Once an Order has been shipped, refunds may require Seller input; however, the Company retains the right to approve and process refunds at its discretion, particularly where a dispute has been raised.

Buyers may also be eligible for a refund if the Goods are faulty, damaged, not as described, or not delivered within a reasonable time. Refunds are handled on a case-by-case basis, and the Company may request supporting evidence such as photos or delivery confirmation.

To request a refund, Buyers must notify the Company within 14 days of receiving the Goods, or within any legally required timeframe. If the refund is approved, the Buyer will be refunded the amount paid for the Goods. Service fees or commissions are generally non-refundable, except where required by Australian Consumer Law or where the Company determines a full refund is appropriate.

In cases where returned Goods are required, return shipping costs are the responsibility of the Buyer unless the Goods are faulty or not as described. Refunds will only be processed once the returned Goods have been received and inspected by the Seller or the Company.

If a dispute arises between a Buyer and a Seller regarding a refund, the Company may, at its discretion, mediate and approve or deny the refund based on the evidence provided. While the Company is not liable for disputes between Buyers and Sellers, reasonable efforts will be made to ensure a fair resolution. Approved refunds will typically be processed within 7 to 14 business days, although timing may vary depending on the Buyer’s payment method and banking processes.

Orders are automatically marked as complete 14 days after shipment. Refunds or disputes must be raised before completion, except where otherwise required by Australian Consumer Law.

7.10 - Order Dispute

If a Buyer raises a dispute, or if the Company initiates a dispute, the Company or Operator should be notified. The dispute will be resolved at Our discretion, acting reasonably and consistently with Australian law and marketplace policies.

7.11 - Non-Australian Vendors and Customers

  • Non-Australian Vendors: If a vendor located outside Australia receives an Order and attempts to fulfill it, the Order will be considered invalid. The Company will ensure that the Buyer is fully refunded. The vendor will not be entitled to retain any payment for such Orders.
  • Non-Australian Buyers: If a non-Australian customer places an Order, the Order will be immediately canceled. No Goods will be shipped. Any refund, including Service fees, will be considered at Dinkum’s discretion, subject to any applicable legal obligations, and may depend on the status of the purchase.

7.12 - Pricing Structure and Subscription Models

The Company reserves the right to introduce, implement, or modify standardised pricing models, subscription plans, commission structures, and/or tiered access levels for Users, Sellers, or other participants of the Service.

This may include, without limitation:

  • Subscription fees for access to certain features or tools of the Service;
  • Standardised commission rates or platform-wide pricing structures for Goods or Services;
  • Tiered service levels with varying fees, benefits, promotional placement, or visibility within the platform.

Where required by law, the Company will provide Users with reasonable notice of any material changes to pricing or fees. Continued use of the Service after the effective date of such changes constitutes acceptance of the updated pricing structure.

Nothing in this clause limits the Company’s rights to adjust pricing, fees, or monetisation strategies in accordance with applicable Australian Consumer Law.

8 - Disclaimer of Warranties and Limitation of Liability

8.1 - Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company or Operator and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service in the twelve (12) months preceding the claim if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or Operator or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or Operator or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies conferred by the Australian Consumer Law or other applicable laws that cannot be excluded.

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these jurisdictions, each party's liability will be limited to the greatest extent permitted by law.

8.2 - "AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company or Operator, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of the course of dealing, performance, usage or trade practice. Without limitation to the foregoing, the Company or Operator provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor Operator nor any of the company's providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company or Operator are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

This disclaimer does not apply to any rights or remedies that cannot be excluded under Australian Consumer Law.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

8.3 - Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company or Operator.

The Company or Operator has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company or Operator shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.

We strongly advise You to read the terms of service and privacy policies of any third-party websites or services that You visit.

8.4 - Translation Interpretation

These Terms of Service may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

9 - Disputes Resolution about the Service

If You have any concerns or disputes relating to the Service, You agree to first attempt to resolve the matter informally by contacting the Company or Operator.

Disputes between Buyers and Sellers relating to Goods, Orders, delivery, or refunds should be resolved directly between the Buyer and Seller. The Company or Operator is not a party to these disputes but may, at its discretion, assist in facilitating communication.

Nothing in this clause limits any rights or remedies available under Australian Consumer Law.

10 - Intellectual Property of the Service

The Service and its original content (excluding Content provided by You or other users), features, and functionality are and will remain the exclusive property of the Company or Operator and its licensors.

The Service is protected by copyright, trademark, and other laws of Australia and, where applicable, foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company or Operator.

11 - Your feedback to Us

If You provide feedback, suggestions, or ideas regarding the Service (“Feedback”), You acknowledge that such Feedback is provided voluntarily.

You grant the Company or Operator a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, modify, distribute, and otherwise exploit the Feedback for any purpose, without restriction or compensation.

Nothing in this clause limits any rights You may have under Australian Consumer Law.

12 - Changes to these Terms of Service

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Application or Website and the Service.

The “Last updated” date at the top of these Terms reflects the most recent revision.